Q: Are you a factory or trading company?
A: We are a factory with our own design team and professional production workshop.
Q: Can you customize according to photos and ideas?
A: Yes, we have 20 years of experience in lighting customization. We can work from hand drawings or photos to create an optimal scheme for you.
Q: What grade of materials do you use?
A: We use first-class quartz sand raw materials for ultra-white transparent glass and AAAA grade crystal, which is the highest grade available in China.
Q: Is there a charge for samples and how long does it take?
A: Samples are charged only at cost based on size and requirements. Typically, samples are completed within 3-7 days.
Q: How long is the warranty and how do you handle broken parts?
A: We offer a 2-year warranty. If a light source fails within this period, we provide free replacement units.
Q: Do you offer door-to-door transportation?
A: Yes, we can arrange full door-to-door transportation services for your orders.