Q1. Can I have a sample order?
Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
Sample needs 3-5 days, mass production time needs 5-6 weeks for order quantity more than 100 pieces.
Q3. Do you have any MOQ limit?
Low MOQ, 1pc for sample checking is available.
Q4. Do you offer DESIGN service?
Yes, we have our own design team.
Q5. Do you offer guarantee for the products?
Yes, we offer 2 years warranty to our products.
Q6. How to deal with the faulty?
Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including recall according to real situation.
CAPIVANA Lighting
